Mattress Factory Outlet Sdn Bhd (600262-T)
Mattress Factory Outlet Sdn Bhd (600262-T)

The Warranty

WHO AND WHAT DOES THIS WARRANTY COVER?

Warranty only covers the “original purchaser” and current owner of Matratze In Der Box who purchased directly from Mattress2u.my. Please retain a copy of your receipt as proof of purchase. All  Matratze In Der Box limited warranties are not transferable.

 

OUR WARRANTY COVERS:

A visible level of dipping (caused by body impression) greater than 40mm on the mattress. This refers to a dipping that is visible when no weight is applied on the top of the mattress. Please note that Matratze In Der Box mattress need to be continuously supported by a proper solid foundation, base, or frame that is structurally capable of supporting the weight of the mattress and the weight of your body.

Any physical flaw craftsmanship of the cover including, fabric tearing or stitching unraveling. Mattress2u.my may, at its own option, repair or replace the cover provided on the mattress. In the event that Mattress2u.my replaces the mattress cover, Mattress2u.my will replace it with the current style of cover available for the mattress, which may be a different color, design, or material than the original cover provided.

 

OUR WARRANTY DOES NOT COVERS:

Minor imperfections and slight cosmetic flaws.

Physical abuse or damage to the structure and / or cover material, stains, smoke or liquid damage, soiled or unsanitary mattress, burns, rips, cuts, tears or damage from an insufficient base.

Any unsanitary condition or conditions caused by abusive activities.

Comfort preference. Individual or personalised preferences relating to firmness, texture, comfort, etc.

Natural aroma from latex, cotton or foam, etc. A normal increase in softness of the foam which is normal and does not affect the pressure-relieving quality of the mattress.

Damage from using an improper bed frame, foundation, platform bed, or adjustable base.

Mattress side handles are only to be used for positioning the mattress on foundation, Never use the handle for lifting or carrying the mattress.

Mattress size that is within the variance of 2cm on width and length and height.

Product sold by resellers who are not authorized retailers

 

5 YEARS WARRANTY COVER

The warranty covers only manufacturing defects, which had been inspected and certified by Matratze In Der Box personnel.

The warranty is confined to the first purchaser of the product only and covers only products purchased from mattress2u.my

Your matratze In Der Box will be replaced, repaired or provided a pro-rated allowance, at our option, if it is due to our faulty workmanship or materials, for five (5) years from date of purchase, subject to the limitation describe in this warranty, Matratze In Der Box reserves the right to substitute products and material of equal or similar value at our available option at that point in time.

Over the period of 5 years, repair or replacement or credit value of the mattress will be made as per pro-rated value below. The customer shall bear the difference of the new mattress value and the credit value. The pro-rated value is 1/5th of the invoice price multiplied by the total of years you have owned the mattress.

Within 12 month from the date of purchase: 100%

1-2 Years: 80%

2-3 Years: 60%

3-4 Years: 40%

4-5 Years: 20%

Over 5 Years: 0%

Your Matratze In Der Box mattress will be repaired or replaced at pro-rated value. Transportation charges to our service centre must be borne by the purchaser during the lifetime of this warranty. Repair or replacement is at the option of  Matratze In Der Box. Consequential claims, no matter what kind and what legal argument in connection with this warranty cannot be accepted. The warranty commence the day you take delivery of your Matratze In Der Box mattress. The warranty period will not be extended or changes as a result of repair or replacement under the terms of this warranty.

In the event you wish to make a warranty claim, you are required to email is at customercare@mattress2u.my and attached together with the sales or delivery receipt.